Terms of service

BOOKING TERMS & CONDITIONS

OVERVIEW
This website is operated by Longitude Tours. Throughout the site, the terms “we”, “us” and “our” refer to Longitude Tours and the person(s) named on the booking (“you and your”), or any of person as the context requires, including anyone who is added or substituted at a later stage. The words “adventure”, “excursion”, “expedition”, “tour”, “travel arrangements”, “trip” "experience" or “workshop” mean or refer to any activity, transport, accommodation, or package trip organised by Longitude Tours. The word supplier(s) is any person(s) or organisation(s) that supplies Longitude Tours with services, activities, or products. The words ‘your party’ or ‘your group’ mean or refer to any other person on whose behalf you book a trip with Longitude Tours. Longitude Tours offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1) Booking & Payment

a)  When you make a booking and we accept it, a legally binding contract is made. When you complete a booking online via our website you, and any other person on whose behalf you make a booking, agree to accept all these terms and conditions. You also acknowledge that you have read and familiarised yourself with the details for your chosen tour. You declare that the information provided at the time of booking is accurate and true. A contract will exist as soon as we issue a booking confirmation which will be delivered by email to the email address you supplied when making a booking.

b)  To make a booking you can do so direct on our website, by email, telephone, in writing or an instant messenger service. The person making the booking (the ‘lead name’) must be aged 18 years or older and possess the legal capacity and authority to make the booking and accept these Terms and Conditions on behalf of everyone in your party. The lead name is responsible for the accuracy of any information provided during the booking process. Longitude Tours cannot be held liable for any problems that may occur from incorrect information that you provided. Anyone under the age of 18 must be accompanied by a responsible adult over 18 years of age on all tours.

c)  A deposit is payable if the booking is made more than 90 days before the start date of the tour, otherwise full payment is required at the time of booking. A deposit is only refundable where stated in these booking conditions. The receipt or banking of a payment does not imply acceptance of a booking. A confirmation will be emailed or posted, and it is not until we confirm acceptance of the booking in this manner that a contract comes into existence between us. Please check your confirmation immediately on receipt and let us know straight away if any information in this, or any other document we send you, appears to be incorrect as it may not be possible to make changes later without payment of any applicable charges. The moment we receive your deposit we start processing your booking and therefore it is non-refundable except under circumstances listed below.

d) Although we have made every effort to verify the accuracy of statements made in our trip documentation including brochure(s), website and trip notes we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.

2) Force Majeure

a) In these Terms and Conditions ‘force majeure’ means any event that we, our suppliers or any other entity involved in your tour could not foresee, or avoid, even with all due care. Such events include, but are not limited to war, the threat of war, riot, civil strife, industrial dispute, hostilities, political unrest, government action, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, pandemics, or other unforeseen circumstances.

3) Cancellations by you

a) You, or any member of your party, may cancel your tour at any time. If you cancel a tour after making a booking you will lose some or all the money you have paid for the trip, even if the circumstances are beyond your control. A cancellation will only be effective when we receive written confirmation by letter or email of the cancellation. Cancellation charges as shown below will be applicable.

i) 90 days or less, or failure to join the tour: 100%
ii) Between 91 and 140 days: 50% of the total cost
iii) 141 days or more: Deposit only

b)  It is strongly recommended that you obtain adequate insurance that includes cover under certain circumstances against the loss of deposit or cancellation charges. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Additionally, you will remain responsible for the full amount of your insurance premium, and this will not be refunded in the event of your cancellation. You may however be able to transfer this cover to another trip. If you leave a tour for any reason after it has commenced, we are not obliged to make any refunds for unused services.

c)  Failure by you to attend the pre-designated pick-up point and time at the beginning of the tour will be taken as a cancellation by you and no refund will be due. Should you not be able to attend the pre-designated pickup point due to a breakdown of transportation you must make us aware as soon as possible and you will be responsible for making your own travel arrangements for joining the tour at a mutually agreeable point.

d)  Rescheduling of your tour may be offered to you at our discretion. If you decide to reschedule your tour, whether that be due to force majeure or any other reason, please be aware that these terms and conditions are in effect from your original booking and original tour date. Should you decide to cancel your rescheduled tour, or we are forced to cancel your tour due to force majeure the cancellation and refund terms outlined in paragraph 3,a apply from the original tour date and not the new rescheduled trip date.

4) Changes and cancellations by us

a)  We reserve the right to cancel or make changes to any tour. We will notify you as soon as possible if this happens. Should a cancellation or significant change become necessary, you will have the choice of booking an alternative tour (subject to availability) of the same or greater value and paying the price difference if applicable or receiving a full refund of all monies paid to us. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been reached. No compensation will be payable, and the above options will not be available if we cancel because of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where the change is a minor one.

b)  If we need to make a major change which results in a significant inconvenience during the tour, we will inform you as soon as reasonably possible if there is time before your trip commences. When a major change occurs, you will have the choice of either accepting the change or accepting a replacement tour of an equivalent or similar location, standard and price.

c)  Because of the type of tours that we provide, arrangements and participants must be flexible. Itineraries given for each tour must therefore be taken as an indication of what each tour could involve, and not as a contractual obligation on our part. It is a necessary condition of you joining any of our tours that you accept this flexibility. It is unlikely that we will have to make any changes to your travel arrangements, but we plan the arrangements many months in advance and occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will notify you of them as soon as reasonably possible. In the case of such changes there is no entitlement to cancel without penalty and you will be subject to the cancellation charges listed in section 3,a. Examples of minor changes include change of accommodation to another of the same standard, using slightly different modes of transport or completing the tour in a different order to the itinerary.

d)  We reserve the right to change your itinerary after the tour commences due to local circumstances or events outside of our control or anything amounting to force majeure. In such emergency circumstances you will pay for the additional cost of any necessary itinerary alterations. If due to paragraph 2 or any other circumstance beyond our or our suppliers’ control and we cut short your tour no refund or compensation will be made for any unused hotel accommodation, or any other unused service.

e)  We reserve the right in any circumstances to cancel your tour. However, under no circumstances will we cancel your tour less than 30 days before the scheduled start date except for reasons of late cancellations from other persons on your tour resulting in the minimum number of participants no longer being met, force majeure, or failure by you to pay the final balance or obtain adequate insurance cover.

f)  Some of our tours require a minimum number of participants to operate. We cannot be held responsible for any non-refundable costs you incur through booking your own flights/ferry/bus/car or otherwise, should we be forced to cancel your trip if the minimum number is not reached. We aim to let you know at least 60 days prior to the start date of the tour if the minimum number has been reached.

g) Astrophotography Workshops. The weather is the one thing we cannot control and despite doing our best to plan as much as possible, sometimes adverse and inclement weather cannot be avoided. We don’t cancel tours if there is rain or cloud and may decide to move to an alternative location in an attempt to find a break in the weather. If there is no success due to the weather conditions, participants who attend the tour will have the option of a 15% refund or transferring any monies paid on to a future workshop of equal or greater value.

5) Adventure Travel

a)  This is adventure travel, and some locations Longitude Tours visit are in remote areas, sometimes within developing countries. Some of the places that we visit do not have the same quality of emergency health and safety services that we are used to and expect. Road transport can be sometimes uncomfortable and unreliable, and hotels often do not meet the standards of for example, Europe or North America. We will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the tour arrangements.

b)  Longitude Tours takes every precaution to ensure the safety of all participants during the tour. However, by undertaking a tour with us, you are assuming the risk of any injury, including death. Longitude Tours and/or its employees, agents, subcontractors, suppliers, and their employees cannot be held responsible for any injury caused to you, or by you to others, resulting from your failure to follow any instruction(s) or recommendation(s). It is your contractual obligation to us to at all times to act in a safe, responsible and courteous manner, comply with all safety procedures, listen and be present at all safety and information briefings; to immediately inform your guide / tour leader or any other person responsible for the provision of your activities of any equipment or site deficiencies or any other concerns relevant to the safety of you as an individual or the group as a whole; and to dress and/or equip yourself suitably for any event or activity as advised by your guide / tour leader or any other individual responsible for the provision of your activities.

c)  Our liability, except in cases involving death, injury, or illness, shall be limited to the cost of your tour. Your booking is accepted on the understanding that you realise the hazards involved in this type of tour, including death, injury, disease, loss or damage to property, inconvenience, and discomfort. Our obligations, and those of our suppliers providing any service or activity included in your tour, are to use reasonable skill and take reasonable care when providing such services and activities. You must demonstrate that reasonable skill and care has not been used if you wish to make any claim against us. The services and activities included in your tour will be considered provided with reasonable skill and care if they comply with any local regulations that apply, or, if there are no applicable local regulations, they are reasonable when compared to the local standards and accepted customs. We will not be held liable for any loss of profit, loss of business, or any form of consequential loss or damage, whether arising because of physical damage to property and/or person and regardless of the cause and nature of such loss or damage.

d)  Longitude Tours liability will also be limited in accordance with and/or in an identical manner to any relevant International Convention (for example, the Geneva Convention in respect of carriage by road, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your tour. Where public transport (including taxis) is used we cannot be held responsible or liable for its standards or any damages, loss, injury, or death incurred during the use of such transport.

e)  Occasionally our local suppliers may need you to sign an ‘Acceptance of Risk’ form prior to accepting your participation for an activity or service. The purpose of the form is to indemnify the supplier and us from any claims made by you for incidents arising due to circumstances outside of the supplier and our reasonable control.

f)  There will be animals both domesticated and wild in all the areas we visit that can attack without warning. Longitude Tours or any of its employees or suppliers cannot be held responsible for any injury or death that occurs from you being attacked by any animal, domesticated or wild, and you must accept the risks of injury or death from wildlife or animal attacks.

6) Excursions and other activities

a)  Excursions and other activities not included on your itinerary, or any activity not included in the price of your tour do not form part of your tour supplied by Longitude Tours. For any excursion or other activity that you book, your contract will be with the operator of that excursion, activity, or service and not with Longitude Tours. The decision to partake in any such activity is entirely at your own risk.

b)  You accept that any assistance given by your tour leader or local representative in arranging optional activities will not render Longitude Tours or its employee(s) liable.

7) Tour Leader Authority

a)  By completing a booking online, over the phone or in person you accept these Terms and Conditions, and you agree to abide by the authority of the tour leader, guide or person who represents Longitude Tours.

b)  The decision of the tour leader as to the conduct, itinerary and objectives of the tour is final.

c) If, in the opinion of the tour leader, your behaviour and/or physical condition is putting the wellbeing of others and/or your general wellbeing at risk by continuing the tour, or if you are caught breaking any local law, you may be asked to leave the tour without the right to any refund for unused services.

d)  No refunds will be made if you are required to leave any accommodation and we will have no further responsibility to you including any return/onward travel arrangements. We will not pay any expenses or costs incurred because of being asked to leave the tour.

e)  Longitude Tours clients must only use the accommodation that we provide for you in the way intended. You are not permitted to let anyone else stay in your room (unless part of your booking) and you are responsible for the cost of any damage caused to your accommodation, its contents, and any other item you damage or lose whilst on one of our tours. These charges must be met by you and have to be paid locally.

f)  You accept that you may not be able to participate in part of the itinerary if you are late for an activity or part of your travel arrangements. If you miss a transport connection, you will be responsible for catching up with the group and all costs associated with re-joining the group. You must not do anything or fail to do anything that is reasonably likely to bring Longitude Tours into disrepute.

8) Our responsibility to you

a)  Our responsibility to you does not commence until the start date of your tour and you have arrived at the starting point as stated on the tour itinerary. The starting point for our tours is usually the nearest airport/seaport in the country that your tour commences or at the first nights’ accommodation.

b)  We offer complimentary airport/seaport to hotel and hotel to airport/seaport transfers on all tours where the meeting point is the airport/seaport. If the meeting point is at the first nights accommodation you are responsible for ensuring you arrive at that meeting point in good time.

c)  You are responsible for arranging your own flight, ferry, or transport to arrive at the meeting point of your tour. Under no circumstances can we be held responsible for you missing the start of a tour (See paragraph 3,c). We recommend not booking any flights or transport to the meeting point until we advise that the tour has reached the minimum number of participants for it to operate. Longitude Tours cannot be held responsible for you booking a flight, ferry or any other transport before you have been notified if the tour has reached the minimum number of participants to go ahead. We aim to advise if a tour is operating at least 30 days prior to the start date of the tour.

d)  We will not refund any money to you, pay you any compensation or pay for any transport arrangements for you to catch up with the tour group if you do not arrive at the starting point on time, nor will we pay for any accommodation or other expenses that you incur. You will not receive any money back for activities that you missed. However, we have an in-country agent that will assist you in every way possible (transport, accommodation etc) to catch up with the tour group at your expense.

e)  If the airline you travel with loses your luggage you need to report it immediately at the airport. Under no circumstances can the start of the tour be delayed or disrupted in any way whilst waiting for your baggage. We cannot be held liable for any problem that arises from the loss of your luggage. We therefore recommend that you keep all your valuables medications and essential kit in your hand luggage and wear any important clothing on the airplane. We are not responsible for any of your belongings, and we will not accept responsibility for them if they are lost, stolen, or damaged at any point on your trip however so incurred.

f)  If you are unable to or choose not to complete any part of your itinerary, we will not be liable to supply alternative itineraries, excursions, accommodations, services, or staff for the period when you are not present with the group or a refund of any monies.

g) We will not be held liable nor accept any responsibility for any injury, illness, death or problem that occurs while you are under the influence of alcohol or drugs. We have a zero-tolerance policy towards drugs and if found to be intoxicated through drugs you will be asked to leave the tour immediately. See paragraph 7,c.

9) Passports, Visa, and Travel

a)  You must carry a valid passport and have obtained all the appropriate visas, for the countries that you will visit during your tour. Your passport must be valid for 6 months beyond the duration of the tour.

b)  If you are travelling overland to certain destinations, you may also pass through border controls of other countries and this should be allowed for with any passport/visa applications. There are restrictions on the number of times you can enter certain countries in a year and restrictions to certain nationalities. You are responsible for checking entry requirements to each country entered. If you are unsure, please check with the embassy of the country you are visiting. If you are a UK citizen, you can view entry requirements online at https://www.gov.uk/foreign-travel-advice

c)  Your behaviour at a border can also prevent you from entering a country. In some cases, countries will refuse entry to those who have criminal records, please check with the embassy or consulate of the countries that you are visiting. Quiet Moments Ltd cannot be held liable, nor can we assist you if you have been refused entry to or ejected from a country for any reason. Furthermore, you will not be able to continue with the itinerary of your tour and you will not be entitled to any refund or compensation.

10) Health and Wellbeing

a)  Your wellbeing and that of your fellow travellers is of utmost importance to us and so it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.

b)  To make a booking, you confirm that you are fit to take part in the tour, and that you have declared to us any disability or special need which is likely to affect the progress of the tour.

c) Your booking is accepted on the understanding that you realise and accept the risks and potential hazards involved in our tours and that you are mentally and physically capable of undertaking your chosen tour. If, in our reasonable opinion, the chosen tour is not suitable for your medical condition and/or disability we reserve the right to decline your booking.

d)  Should you require a carer or assistance with mobility, then you accept responsibility for including a suitably qualified person with your booking. Carers are entitled to a 15% discount off the cost of the tour and will not be permitted to take part in any activities unless in support of you. You must discuss this with us before making a booking and brief details of the medical issue and the assistance / caring arrangements required will be needed in writing. This will be treated with the utmost confidence and will not be disclosed to any other participant on the tour. We reserve the right at any time to ask you to produce a Doctor’s Certificate of Fitness before or after booking to demonstrate that you are in good health to join a tour.

e)  If due to a medical problem or an accident of any kind that occurs after booking the trip with us you are unable to complete your itinerary you will be subject to the cancellation as listed under paragraph 3,a. You will also be subject to these cancellation charges if you do not disclose any medical information to us at the time of booking that we cannot accommodate on your chosen tour.

f)  If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must advise us as soon as possible, and you may need to be cleared for travel by your doctor/airline/ferry operator.

g)  Some countries require you to have certain vaccinations and it is your responsibility for checking these requirements and paying for the required vaccinations. If in doubt, consult your doctor prior to booking.

h)  If you become ill or injured whilst on a tour you may not be able to carry on with the itinerary and you will not be entitled to any refund for services or accommodation not used, and the rest of the group and the tour leader may have to carry on without you. We will however make sure you are appropriately looked after and support with transport and/or medical assistance, the costs of which will be your responsibility.

i)  If you feel unwell or feverish either on the tour or when you return you must go straight to a doctor and explain where you have been, what activities you have been doing and if you have spent time in water.

11) Insurance

a) It is a condition of us accepting your booking that you agree you will have obtained adequate travel insurance before your tour commences. You are required to carry proof of insurance with you and produce it if reasonably requested by Longitude Tours employees or suppliers. We will not be held liable for any loss or inconvenience due to an inappropriate policy. It is your responsibility to check the amount of cover and terms and conditions of your insurance policy.

b)  Your insurance must include cover for; medical expenses, injury, death, cost of repatriation and evacuation via whatever means necessary including by helicopter or air ambulance. If, in the event of an emergency you need medical rescue, hospital treatment, repatriation or evacuation from a trip either by foot, helicopter or otherwise and your insurance company will not pay these costs the responsibility for the payment of such costs will lie with you. Any subsequent costs incurred such as hotels, food, transport etc shall be your responsibility. If you make your own insurance arrangements you must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained in your tour.

c)  We reserve the right to cancel your booking without refund at any time before departure if we are not satisfied that adequate insurance has been organised by you.

d)  All baggage and personal effects are your responsibility. We will not be responsible for any loss, damage, or accident to any luggage and/or property, however incurred. You are advised to check the limitations of your insurance policy in this respect.

e)  We cannot be held responsible for you missing your departure flight or onward travel arrangements under any circumstances. Adventure travel in the countries we visit has unavoidable risks; vehicles/trains/ferries can break down and can be cancelled for days at a time, roads can be blocked etc. We will do our very best to try to make sure that you will make your transport connections and our itineraries are formed in a way that minimizes the risks. We strongly advise you to ensure that your insurance covers a missed flight or onward journey.

f)  It is your responsibility to ensure that you are adequately insured. If you join the tour without adequate insurance, you may not be allowed to continue with the tour and you will not be entitled to a refund.

 

12) Transfers and Refunds

a)  Transfer of bookings are at the sole discretion of Longitude Tours and are only granted upon exceptional circumstances. Section 3 of these Terms and Conditions will still apply to any booking.

b)  Transferal of bookings must be made in writing or email at least 90 days before the start of your trip and will be considered on an individual basis.

c)  Transfers will only be granted to a tour of the same or longer duration and any difference in price must be covered by you.

d)  All booking transfers will be subject to a £25 administration fee.

e)  Refunds will only be issued in line with these terms and conditions and will be processed within 30 days of being agreed.

f)  All agreed refunds will be processed back to the original payment method used at the time of booking.

13) Complaints

a)  Longitude Tours are dedicated to giving you the best possible service and ensuring that you have an enjoyable trip. If you have cause to raise a complaint during your tour, you must inform your tour leader in the first instance, or the supplier acting on our behalf. They will be able to establish facts and investigate the complaint locally for you. If you are not satisfied with the response or resolution provided you must notify our UK based team as soon as possible.

b)  Any complaint made after your tour must be communicated to us in writing to Longitude Tours, 24 Maes Y Celyn, Pontypool, NP4 5DG where we will respond within seven working days.

c)  Refunds or part refunds can only be actioned by a director of Longitude Tours following a thorough investigation process, and not by any other member of staff or supplier working on our behalf.

d)  Longitude Tours are a UK registered company and are bound by English and Welsh Law. Any case raised against us will be subject to those laws and tested in English and Welsh courts.

WEBSITE TERMS & CONDITIONS

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Booking Terms and Conditions.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Longitude Tours, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Longitude Tours and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English & Welsh laws.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.